Published: 11th September 2025
In today’s retail and hospitality environments, self-service kiosks have become essential for improving customer experience and streamlining operations. However, many POS partners face significant challenges when deploying and supporting kiosk solutions and the main culprit is inconsistent hardware configurations.
Many kiosk manufacturers claim to build complete systems, but in reality, they source components from multiple third-party vendors and assemble them into a finished product. While this approach may reduce manufacturing costs, it creates serious long-term challenges for partners and their customers:
- Hardware inconsistencies → Different versions of the same kiosk model across deployments
- Complicated maintenance → Each configuration requires unique troubleshooting
- Software update issues → Mismatched hardware leads to compatibility problems
- Longer downtime → Replacement parts often vary, delaying fixes
This leads to higher support costs, customer frustration, and increased operational complexity, all of which impact a partner’s ability to deliver reliable, scalable solutions.
The BOXTEC Solution
For partners who need reliable, scalable, and easy-to-support kiosk solutions, BOXTEC offers fully integrated kiosks built with in-house manufactured components and consistent system architecture.
Unlike other manufacturers who source parts from multiple vendors, BOXTEC controls the entire production process, ensuring uniform hardware across all deployments. This consistency reduces support complexity, simplifies software updates, and lowers total cost of ownership, empowering partners to deliver a more dependable solution to their customers.
The BOXTEC Advantage:
1. Hardware Consistency
Every kiosk is manufactured to identical specifications, eliminating variations in components and configurations. This creates smoother deployments and easier scaling.
2. Simplified Maintenance & Support
Standardised hardware means fewer unknowns for your technical teams, enabling faster troubleshooting and smoother remote diagnostics.
3. Streamlined Software Updates
With identical system configurations across all kiosks, compatibility issues disappear. Updates become faster, simpler, and far more predictable.
4. Faster Replacements, Less Downtime
Because BOXTEC designs and assembles every component in-house, replacement units and parts are delivered quickly and predictably, helping to keep your customers operational.
Why This Matters for Partners
Choosing BOXTEC kiosks enables POS partners to:
- Reduce support costs with standardised hardware
- Deliver greater reliability to customers across all deployments
- Minimize operational complexity with a single, integrated solution
- Strengthen customer relationships by offering dependable, future ready kiosks
- Differentiate their offering in a competitive marketplace
Future Proof Your Kiosk Deployments with BOXTEC
“BOXTEC kiosks provide complete control, consistency, and reliability helping partners deliver superior solutions while reducing long term costs. By removing hardware variability and simplifying maintenance, we make it easier for you to deploy confidently, support efficiently, and scale seamlessly.”
Get in touch with BOXTEC today to learn how our fully integrated kiosk solutions can help you deliver more value to your customers and grow your business.
Author: Barry Daniel – Channel Sales Manager, BOXTEC
Barry is a seasoned channel specialist with over 30 years experience in the EPoS and technology sector. He excels in managing strategic partnerships and has deep expertise in both hardware and services. With extensive knowledge of EPoS hardware and a strong background in the reseller market, Barry has successfully led and grown a thriving channel business.
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