In today’s retail environment, operational efficiency and customer experience are everything. Yet, many retailers still rely on outdated, reactive approaches to supporting their deployed technology. When an issue arises during peak hours, it’s not just a technical glitch; it’s a disruption that affects staff morale, customer satisfaction, and ultimately, revenue.
Enter inefi Spotlight; a purpose-built unified endpoint management (UEM) specifically designed for retail operations encompassing:
Spotlight Base | Android | Over-The-Air updates (OTA)
Spotlight Prime | Android | Mobile Device Management (MDM)
Spotlight Premium | Windows/Linux | Remote Monitoring and Management (RMM)
Unlike generic IT tools that struggle to adapt to the nuances of retail environments, Inefi provides retailers with complete visibility, control, and compliance across every connected device from POS terminals and self-checkout to mobile devices and peripherals.
Why Retailers Need a Purpose Built Solution
Retailers operate in a unique ecosystem. Devices are distributed across multiple locations, often running different operating systems and serving critical functions. Generic IT management platforms may offer partial solutions, but they lack the specificity and depth required to manage the full suite of retail hardware.
Inefi changes the game by offering:
- Proactive Monitoring and Automated Resolution
Know about issues before they happen. Inefi’s intelligent automation identifies potential failures like a misconfigured scanner or a printer with an open door before they impact operations. - Central Compliance and Security
With one dashboard, retailers can enforce security policies across all endpoints, ensuring compliance without complexity. - Unified Management Across All Devices
Whether it’s Windows, Android, iOS, or IoT plus distributed network printers; inefi brings every device under one roof, simplifying IT operations and reducing overhead. - Real-Time Insights for Smarter Decisions
Gain visibility into device health, performance, and usage patterns to optimise store productivity and reduce downtime. - Lower Total Cost of Ownership
Through real time actionable insights at your fingertips coupled with secure and managed remote control, remote configuration, and efficient update management, Inefi helps retailers cut costs without compromising quality.
From Reactive to Proactive, A New Paradigm for POS Support
Traditionally, POS hardware issues are dealt with reactively staff report a fault, support tickets are raised, and engineers are dispatched. This process is slow, costly, and disruptive. Inefi flips this model on its head.
With inefi, retailers can monitor the health of every device in real time. Before a peak trading period, IT teams can proactively scan for vulnerabilities, ensuring every scanner, printer, and terminal is functioning optimally. This not only reduces support tickets but also improves first call resolution rates, meaning fewer site visits and faster fixes.
Smarter Support, Happier Stores
Retail help desks are measured by KPIs like ticket closure rates. Inefi empowers support teams to resolve issues remotely and intelligently, often without needing to send an engineer onsite. This reduces operational costs and keeps checkout lanes open which in turn delivers a better experience for both staff and customers.
Retailers Deserve More Than Generic IT Tools
Retail is complex. Device management shouldn’t be. Inefi turns complexity into clarity, giving retailers the tools they need to stay secure, efficient, and always on. It’s not just endpoint management it’s a strategic advantage.
BOXTEC is proud to partner with inefi Spotlight, to challenge the norms and change the status quo.
If you’re ready to reduce downtime, boost store productivity, and take control of every device contact us today to find out how inefi can transform your retail operations.
Get in touch with BOXTEC to learn more and schedule a demo and trial. Visit the inefi Spotlight product page to learn more about it’s features and benefits. Unlock the power! – apply for a free 30 day trial of inefi Spotlight UEM solution.
Author: Leonard Gilbert-Wines – Technical Director, BOXTEC
Leonard is Technical Director at BOXTEC with over 20 years of experience in retail and hospitality IT. He is a seasoned technology professional with a strong background in embedded hardware, remote management services, and hardware platforms. Leonard specialises in product development, pre-sales and post-sales support, technology innovation, and team leadership.
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