The current world champion can solve a Rubik’s Cube in 3.47 seconds. Can you fix a broken scanner that quickly?
Don’t worry, neither can we. So we’ve created a product to speed up the process.
To celebrate the launch of inefi Spotlight, our powerful new UEM solution, we sat down for a chat with Steve Egerton, our Product Manager and resident Rubik’s Cube champion, to find out more about how it works.
Hi Steve! Can you explain what inefi is and why Boxtec are so excited about it?
inefi is a brand new UEM (Unified Endpoint Management) system. Basically, it’s a product designed to save you time and money by giving you visibility of the health of your devices and letting you fix issues remotely.
We’re excited about it because remote device management completely transforms our service capability. Imagine being able to fix your devices without leaving your desk. It’s a total game changer.
Where does inefi fit into the Boxtec and Flytech relationship?
inefi is a stand-alone product, with its own lifecycle, development and product strategy. But it wouldn’t have been possible to bring it to life without Flytech’s technology experience and Boxtec’s strong relationships within the industry. Combining these strengths made the vision of inefi a reality for us.
You’ve mentioned that inefi will save customers time and money. Can you explain how?
inefi’s detailed insight into your whole estate can help you make smart decisions before using expensive engineering resources. Our notification system will alert you if a peripheral has disconnected or if a device has a fault, so you can try to resolve the issue remotely straight away instead of relying on engineering callouts.
inefi empowers you to ask questions and challenge the information you’re given. Is a device really connected? Is a printer lid really closed? You can access this information without asking anyone onsite. Being able to see of all your devices and peripherals in one place really takes the guesswork out of complex issues.
What else do you think our customers should know about inefi?
We’ve only scratched the surface of what’s possible with remote management. We’re listening to your pain points and creating solutions that solve your problems. Our products are designed to help you deliver your best ever customer experience – and inefi is no different.
Still curious? Book a free demo with our team today and find out how inefi can transform your business: https://www.inefi.com/contact-us