Box Technologies are specialists in customer engagement solutions.

We provide our customers with solutions of design, development, production, installation, deployment and maintenance of point-of-service hardware & firmware to meet their requirements.

The company philosophy is one of customer service, exceeding customer expectations and offering a high level of technical expertise in each of its product lines.

‘Quality’ is embedded in the purpose and values of our products, services and people. Our principles are communicated through our ‘Customer Assurance Programme’ with the aim of delivering clarity of our organisation and standardised, consistent communication to all our interested parties.

Application of the ‘Customer Assurance Programme’ is the responsibility of every member of staff, starting with the Senior Management Team who review objectives and make policy decisions based on regular management review and to promote continual improvement.

The company seeks to continually improve all aspects of its business by agreeing a total quality environment with its supplier partnerships, and in managed compliance to the requirements of the international standard ISO9001.

Management Commitment to Quality

  • We will ensure customer expectations are understood, determined and can be fulfilled, with the aim of achieving total customer satisfaction.
  • We will communicate the importance of meeting customer needs and all relevant statutory and regulatory requirements throughout the organisation.
  • We will ensure Management Reviews are carried out to review quality objectives, feedback and process results, as a means of monitoring and measuring the effectiveness of our ‘Customer Assurance Programme’ (QMS).
  •  We will encourage participation and promotion of quality responsibilities amongst all employees and third parties through communication of standards, relevant training and empowerment of personnel to take appropriate action to maintain & improve our standards.

Case Studies

The Ninja POS Ecosystem: Tilling & customer engagement for the future

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