Case study

Rank Group (Grosvenor Casino)

Case study

To allow for a unified customer loyalty experience anytime and at any location.

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Client

Rank Group (Grosvenor Casino)

Project

GS1 customer loyalty enablement

Highlights + Challenges

50casinos rolled out

150+KX-100 kiosks installed

Rollout completed in 6 weeks

Client specific product customisation

3 year on-site kiosk support

"We were delighted to select BOXTEC for our self service project, they delivered on time & within budget. Now our valued members can access their GS1 loyalty card at any of our 50 UK casino locations."

Maddie Robinson, Loyalty & Rewards Manager

Solutions provided for the project

Professional services

  • Gold image creation
  • Deployment tool process definition via SCCM

Managed services

  • Implementation services
  • Technology staging & configuration
  • Project management
  • Procurement & supply chain management
  • Warehouse & logistics

Solution/product tailoring

  • 3 year, NBD on-site kiosk maintenance

Hardware selection

  • BOXTEC KX-100 22” Self-service kiosk, integrated MSR, barcode scanner and additional A3 marketing poster board
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