High Street banks and building societies need to understand how retail technologies can support customer experience, according to Box Technologies, and should offer a solution that customers can interact with. Surprisingly, this often requires only small enhancements to the bank’s existing retail technologies and modest investment.

To achieve the appropriate solution, Box Technologies first ask clients to identify what their customers ultimately need, and then devise the most effective bespoke solutions for progress.

Russell Willcox, Chairman at Box Technologies, said: “When it comes to banks, one size does not fit all, but we need to deliver consistency across the branch network. Technology needs to bring the customer experience to life, which can often be achieved through low-level and careful investment.”

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