Problem

Vision Express had a problem with its existing technology systems overheating. In order to complement the clean, open plan design of the Vision Express stores, the retailer had installed equipment inside specially designed cupboards in each engagement desk. This meant that only customer-facing screens were visibly on display, leaving space clear for customer interaction, but this had led to environmental issues with the equipment continuously overheating.

Solution

Vision Express prides itself as a business built on a passion for the optical profession and a drive for unparalleled customer service. To help overcome the overheating issue, it tasked Box Technologies to find a new technology solution. Additional requirements included increased connectivity between front and back office operations and a robust store data back-up system, all within a small footprint. Box Technologies’ Cielo Modular Lite PoS system was ultimately selected as fulfilling all the requirements. As a high-performance point-of-sale system, designed with key focus on reliability, flexibility and scalability, the Cielo Modular system continually delivers a powerful and reliable service to drive store design and enhance customer engagement.

Result

Vision Express has successfully installed over 2,000 Cielo Modular systems throughout its estate to date, with plans for further installations in the near future. The innovative retail technology solution has not only met but actually exceeded all of its business requirements.

Testimonial

"I engage with Box because I have confidence that they are always able to deliver on our technology requirements for new store designs. I propose a requirement and they always offer me a solution. The Box Cielo Modular consistently came out on top across a number of technology factors. These included small form factor design, reduced running costs, increased CPU power and performance. In addition, we liked the way that Box personnel worked as an extension to our in-house IT team. They continuously worked with us on solving legacy issues, advising on options and creating and testing customised technology for our needs. Whenever we have a new requirement I would always engage with Box Technologies."

Kerry Hardy, Head of IT Service Delivery, Vision Express