Problem

An Post, the Irish Post Office, needed to progress its technology to enhance customer engagement and to grow and adapt to the times. Like other postal, banking and retail organisations making the move to automated counters, An Post was struggling with the amount of equipment required on the counter to support its everyday operations.

Solution

An Post initially engaged Box Technologies to design and supply a custom print solution which combined the functions of three different print devices into one unit. After successfully delivering an innovative solution, Box Technologies continued to work as both a supplier and adviser to An Post. As its range of services grew, Box Technologies delivered a contactless chip and pin payment solution for its post office counters to help reduce queue times. An Post then asked Box Technologies to design and build another printer – this time with the added ability to print stamps and labels – to improve service and reduce operation costs for An Post and their customers. The new print solution, incorporating inkjet technology with slip, receipt report and stamp printing, was rolled out across the An Post network. When they added barcodes to the counter automation programme, Box Technologies was again asked to devise a compatible solution. Working together to deliver a bespoke small footprint POS solution, Box Technologies also incorporated payment technology, receipt printing and barcode scanning to the solution.

Result

The initial rollout was undertaken without affecting the operation of the post offices or inconveniencing customers. Throughout the long-standing relationship, Box Technologies has enabled An Post to improve customer experience through specialist innovations, by providing a more effective and efficient counter environment and reducing queue times. In addition to saving space, by replacing a number of operational devices with a single innovative solution An Post has also reduced their costs in terms of consumables, support, maintenance and energy.

Testimonial

"Box Technologies is a pivotal business partner who understands our business and our requirement. The Box team is pro-active, innovative and hugely customer focused."

CIO Irish Post Office – An Post